Troubleshooting
Video processing stuck? Here's what to do.
Most videos finish in a few minutes. If it's taking longer, it's usually still processing — not stuck.
Quick answer
Processing may take longer when:
File is large or complexOptimize video
System load is highCheck status
Processing is still runningView dashboard
Most cases resolve on their own — check the status before retrying.
Check statusStep-by-step fix
Follow these steps to decide whether to wait or take action.
1
Check processing status
If the progress indicator is moving, your video is still processing — wait a bit longer.
2
Large or complex videos can take more time to process.
3
3
4
Retry upload if stuck
4
Re-upload if processing hasn't started
If there's no progress indicator, delete the file and upload again.
Still not working?
Try these before contacting support:
1
Try again later when system load is lower2
Upload a shorter clip to test processing3
Try again in another browser4
Try a different browserYou're good when
Your video is processing correctly if:
The processing indicator is moving
Output starts appearing
No error message is shown
Related problems
Experiencing something else? These guides might help: