Troubleshooting

Video processing stuck? Here's what to do.

When video processing is slow or not responding in Yettey, it's usually temporary. Here's how to tell if you should wait — or take action.

Quick answer

Video processing may take longer when:

File is large or complexOptimize video

Server load is highCheck status

Processing is still runningView dashboard

Most videos process automatically — this usually resolves on its own.

Try each step in order. Start by checking your dashboard.

Processing may still be running. Check your dashboard for a progress indicator.

If the format isn't supported, convert it and re-upload.

Long or high-resolution videos take longer. Trim or reduce resolution before uploading.

If there's no progress indicator, delete the file and upload again.

Try these before contacting support:

Convert your video to MP4 and re-upload

Reduce resolution or trim the video

Upload again during off-peak hours

Try a different browser

Your video is processing correctly if:

Processing indicator is moving

Output (clips, results) starts appearing

No error message on your dashboard