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Yettey
Help Center
Troubleshooting

Upload not working? Fix it in minutes.

When a file upload fails in Yettey, your workflow stops. Here's how to fix it fast and get back to creating.

Quick answer

Upload usually fails because of one of these:

Wrong file formatCheck formats
File too largeCheck limits
Connection droppedRetry upload

Most issues resolve in under 2 minutes.

Start uploading

How to fix upload errors

Try each step in order. Most issues resolve at step 1 or 2.

1

Check your file format

Convert your file to a supported format, then try again.

See supported formats
2

Check your file size

If your file is too large, compress it or upgrade your plan.

Check plan limits
3

Switch to a stable connection

Use wired or strong Wi-Fi. Don't switch networks mid-upload.

Retry upload
4

Refresh and re-upload

Close the upload dialog, refresh the page, and try again.

Go to upload

If it's still not working

Try these before contacting support:

1
Compress your file and re-upload
2
Switch to Chrome and retry
3
Turn off VPN or firewall, then retry
4
Upload a different file to test your connection
Start uploading

You're good when

Your upload is fixed if all of these are true:

File appears in your workspace
No error message after uploading
AI processing starts automatically

Related problems

Experiencing something else? These guides might help:

Can't find your file?Video processing stuck?Upload too slow?Out of credits?Login not working?

Still not working?

Talk to our team — we'll help you fix this quickly so you can get back to work.