Billing & Payments
Billing issue? Here's how to fix it.
Most billing issues are quick to fix. Your data is safe — just update your payment and continue.
Quick answer
Billing issues usually happen when:
Payment method failed or expiredUpdate payment
Charge or invoice issueView invoices
Plan or billing settings changedCheck plan
Most issues resolve in a few steps.
Go to billingStep-by-step fix
Try each step in order. Most issues resolve at step 1.
1
Check your payment method
Make sure your card is valid and has enough balance.
2
Review your charges
Check recent invoices to confirm the charge.
3
Update your plan if needed
Fix expired or incorrect subscription settings.
4
Retry your payment
Try again or use a different payment method.
Still not working?
Try these before contacting support:
1
Try a different payment method2
Check if your bank blocked the payment3
Clear your browser cache and try again4
Contact your bank to approve the paymentYou're good when
Your billing is fixed if:
Payment goes through successfully
Your plan is active
You can use all features again
Related problems
Experiencing something else? These guides might help: