Troubleshooting

Upload errors

Upload errors can occur due to format restrictions, size limits, or network issues. Follow these steps to resolve the problem.

Quick answer

Verify format

Use MP4, MOV, JPG, PNG, GIF, PDF, PSD, AI, or SVG.

Verify size limit

Free plans support up to 500MB, Pro plans up to 2GB per file.

Verify network stability

Try a stable connection and avoid switching network mid-upload.

Verify the file format

Ensure your file is in a supported format: MP4, MOV, JPG, PNG, GIF, PDF, PSD, AI, or SVG.

Check the file size

Free plans support up to 500MB per file, Pro plans up to 2GB.

Test your internet connection

A stable connection is required. Try switching from Wi-Fi to a wired connection.

Clear browser cache and retry

Sometimes cached data causes conflicts. Clear your cache and upload again.

Compress the file before uploading.

Try another browser.

Disable browser extensions that might interfere.

Your file appears in the workspace.

No upload error appears.

Processing starts normally.

We'll help identify the exact upload blocker quickly.